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08-Nov-2016 04:55

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By focusing on the customers, the smart companies are really broadening their customer base by increased referrals.” An investment in customer service can later turn out being a source of new customers.

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Why are the customers put on hold, even though over 50% of them hang up and 34% never call again?Returning customers love it and they will keep coming to get more of that and to buy something too.The key and the ultimate goal is to get to know them as people, not as buyers.Phone calls are still the most popular way of getting support, because (at least theoretically) it gives customers the biggest chance of having their problem solved immediately.

Although the Internet is full of best practices for phone support or call center guidelines, following your common sense is the right thing to do in the beginning.Whenever they approach you, it is totally up to you whether that affection for the product you sell is sustained or does it simply go “puff”, and it’s gone!